Help - Contact Support

Unable to find the answers to your questions in our help pages? please email your library:

Algonquin Area Public Library District

Crystal Lake Public Library

Dundee Township Public Library District

Ela Area Public Library

Indian Trails Public Library District

McHenry Public Library District

Park Ridge Public Library

Skokie Public Library

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem
• Exact text of any error message
• URL(s) of any error page(s)
• Library card number
• Title(s) of problem download(s)
• Make and model of mobile device
• Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
• Internet browser and version